Refund policy

- Warranty
Echo1USA offers a limited 30 day manufacturer warranty on all airsoft guns.

***Make sure you order the correct parts/products/accessories. Send email to info@echo1usa.com if you have any question(s).

- What void’s a warranty

Removal of orange tip
Opening or Product repair by anyone unauthorized from Echo1USA
Use of improper BBs, batteries or propellants
Misuse, neglect, abuse that may cause product to malfunction
In order to save money for all parties and down time of your product, following is a troubleshoot list of the most common problems. We ask you to please check if your product has any of these characteristics and attempt the fix prior to requesting an RMA number. If this fails to get your product to work properly, please proceed to request an RMA number.

Automatic Electric (AEG)
Fuse: Remove and replace fuse.
Jamming: Remove the jammed bb or bb’s
Grinding or High Pitch Sound: Adjust Motor
No Power: Make sure battery is charged properly and/or try a different battery
Cosmetic: There is no warranty for cosmetic defects, i.e. scratches, dents or exterior removable parts

Gas Blowback
Magazine Leak: Apply silicone oil into the charging and/or release valve

Spring Action
Shooting weak: Clean barrel, turn down hop up
Bolt will not lock back: Check and make sure the rifle is assembled correctly

RMA Request
Send an email to info@echo1usa.com. You will get a response by email 48-72 hours. Ship product to Echo1USA with the required paperwork, failure to do so, may result in charges to the sender. Include original or copy of purchase receipt, must show date, place and value of purchase. Include copy of the RMA authorization response. Clearly mark the RMA on the outside of shipping box, failure to do so may result in package being refused by Echo1USA’s receiving department

Shipping Product to Echo1USA

Make sure all original materials, including packaging are included. Pack in a secure and sturdy outer box. Use a traceable shipping method i.e. UPS, FEDEX or USPS (please include insurance coverage).

Turn around time on RMAs
14 days

Return Shipping
Echo1 will cover cost of return shipping to customers for product(s) under warranty .

Please provide the following information when requesting an RMA number via phone or email
Your Name: Name on order and order numbers
Product: Provide the name of the product and SKU associated with the product.
Product Issue: What is the problem with the product? What have you done to help correct the issue?
Email all RMA number requests to info@echo1usa.com.

Refunds and Restocking Fees

All returns will be inspected upon arrival to determine warranty coverage.
Refunds will be issued to the original payment method received.
Original shipping cost will NOT be refunded for ALL Return/refund/exchange.

Restocking Fees

Return Request	Restocking Fee
defective item	No restocking fee
Changed mind/Wrong product(s), items in brand new condition within warranty period	25% restocking fee
Changed mind/Wrong product(s), items brand new outside of warranty period	Cannot be returned
Transit Damage, refused at time of delivery due to damage	No restocking fee, Echo1 USA will file claim with carrier
Installed or modified Airsoft parts Batteries	Cannot be returned
New items returned without original packaging	Up to 30% restocking fee
Guns returned without the original content, missing accessories, mags, flashhiders, etc.	Up to 50% restocking fee

***Make sure you order the correct parts/products/accessories.

All sales final for discontinued items.